# ZenMail Terms of Service

**Effective:** July 22, 2026

These Terms are an agreement between you and ZenMail LLC, a Florida limited liability company. They govern the ZenMail website, macOS application, subscriptions, and related services (the "Services").

## Important notice

Section 9 includes a binding individual arbitration agreement and class-action waiver. You may opt out within 30 days.

## 1. Agreement and eligibility

By downloading, purchasing, activating, or using ZenMail, you agree to these Terms and our [Privacy Policy](https://usezenmail.com/privacy.md). If you do not agree, do not use the Services.

You must be at least 18 years old and legally able to enter into this agreement. If you use the Services for an organization, you represent that you have authority to bind that organization.

## 2. ZenMail and your license

ZenMail is a native macOS email client for Gmail. Subject to these Terms and any applicable fees, we grant you a limited, revocable, non-exclusive, non-transferable license to use the application for personal or internal business purposes on the number of devices allowed by your plan. ZenMail is licensed, not sold.

You may not:

- Copy, distribute, sublicense, rent, sell, or transfer the application or a license key except as we permit.
- Circumvent license, authentication, rate-limit, or security controls.
- Reverse engineer or decompile ZenMail except where applicable law permits it.
- Use the Services unlawfully, infringe another person's rights, send spam or phishing messages, distribute malware, or interfere with the Services.

We may update, add, or remove features and may offer beta features that change or end. Some updates may be required for security or compatibility.

## 3. Your accounts and data

You are responsible for your Mac, Google account, license credentials, messages, and backups. ZenMail keeps a local mail cache; removing an account or local application data may be irreversible. Gmail remains the system of record for mail that has synchronized with Google.

You must follow Google's terms, your organization's policies, and applicable law. Our [Privacy Policy](https://usezenmail.com/privacy.md) explains how ZenMail handles information.

## 4. Trial, subscriptions, and billing

ZenMail requires a subscription before email data is downloaded. The annual plan includes a seven-day trial, requires a payment method at checkout, and charges when the trial ends unless canceled. The monthly plan has no trial and charges immediately.

Unless checkout says otherwise, the annual plan is US$99.99 and the monthly plan is US$9.99. Subscriptions renew automatically for the same billing period until canceled. Checkout will show the current price, taxes, renewal terms, and any offer-specific conditions before you pay; those disclosures control.

Polar is our merchant of record and handles payment, tax, receipts, subscription management, and refunds. You can cancel through the link in your Polar receipt or customer portal. Cancellation stops future renewals and normally takes effect at the end of the current paid period. Payments are non-refundable except as stated at checkout or required by law.

## 5. Third-party services

ZenMail depends on services such as Google for Gmail and authentication and Polar for billing. Their terms and policies apply to their services. Changes or outages at a third party may affect ZenMail, and we are not responsible for third-party services to the extent permitted by law.

## 6. Ownership and feedback

ZenMail and its licensors own the Services, including the software, design, trademarks, and documentation. If you voluntarily provide feedback, you allow us to use it without restriction or payment.

## 7. Suspension and termination

You may stop using ZenMail at any time. We may suspend or terminate access if you materially breach these Terms, fail to pay, or create a security or legal risk. When reasonably possible, we will provide notice and an opportunity to fix the issue. When access ends, your license ends; provisions that should survive by their nature will remain in effect.

## 8. Disclaimers and liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." ZENMAIL DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZENMAIL AND ITS MEMBERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, ARISING FROM OR RELATING TO THE SERVICES, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZENMAIL'S TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID ZENMAIL OR ITS MERCHANT OF RECORD FOR THE SERVICES DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) US$100.

If you use the Services for a business, that business will defend and indemnify ZenMail against third-party claims and reasonable costs arising from its unlawful use of the Services, content it sends, or material breach of these Terms. These disclaimers and limits do not apply where prohibited by law and do not affect non-waivable consumer rights.

## 9. Disputes, arbitration, and governing law

### Informal resolution first

Before filing a claim, send a notice describing the dispute and requested relief to hi@usezenmail.com and allow 30 days for informal resolution.

### Binding individual arbitration

Except for qualifying small-claims matters, requests for injunctive relief involving intellectual property or security, and claims that cannot lawfully be arbitrated, disputes arising from these Terms or the Services will be resolved by binding individual arbitration under the Federal Arbitration Act. The American Arbitration Association will administer the arbitration under its Consumer Arbitration Rules. The arbitrator may award the same individual relief a court could award.

### Class-action waiver and opt-out

YOU AND ZENMAIL MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, NOT IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. AN ARBITRATOR MAY NOT COMBINE CLAIMS WITHOUT EVERY PARTY'S WRITTEN CONSENT.

You may opt out of arbitration by emailing hi@usezenmail.com with the subject "Arbitration Opt-Out" within 30 days after first accepting these Terms. Include your name, the email associated with your purchase, and the date you accepted.

Florida law governs these Terms, except for the Federal Arbitration Act and mandatory consumer protections that apply to you. Disputes permitted in court must be brought in state or federal court in Florida unless applicable law requires another forum.

## 10. Changes, general terms, and contact

We may update these Terms prospectively by posting a revised version and changing the effective date. We will provide additional notice for material changes when required. If a provision is unenforceable, the rest remains effective. These Terms and incorporated policies are the entire agreement about the Services.

Questions and legal notices: hi@usezenmail.com  
ZenMail LLC, Florida, United States